Find the affected section
Roots can enter through openings such as defective joints, cracks or damaged connections. Their presence in a drain does not, by itself, establish that a particular nearby tree caused all of the pipe damage.
CCTV can help locate visible root ingress in accessible pipework. Dense roots may also obstruct the view, so an initial inspection can have limitations.
Clearance restores access and flow
Root removal aims to cut and clear the intrusion where the pipe and access permit it. The appropriate approach depends on the obstruction and the existing pipe condition.
Ask whether root clearance and a subsequent CCTV inspection are both included. If a damaged section cannot be safely cleared, further investigation or a different repair approach may be required.
The entry defect may still need attention
Cutting roots does not necessarily close the opening they used. If the underlying defect remains, recurrence is possible.
After suitable preparation, some local defects may suit patch lining. Other pipe conditions may require excavation or another repair. The decision should follow the inspected condition, not a blanket promise that one method works everywhere.
What helps us prepare?
Send the postcode, blockage symptoms, chamber locations and any existing report or footage. Tell us whether the line has been treated previously and how quickly the problem returned.
Prime can discuss root removal, inspection and repair options separately so you understand what is being quoted. Do not enter chambers or attempt to cut roots inside drainage pipework yourself.
